Welcome to the BOC CARES Portal
The Philippine Bureau of Customs (BOC) utilizes a support ticket system. Issues, concerns and requests are assigned a unique ticket number which you can use to track the progress and responses online. The CARES Portal caters primarily ro the Ports of NAIA, Batangas, and Davao.
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Open a New Ticket
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Check Ticket Status